EES Offers These Services

The company operates within the connected disciplines of Civil, Electrical, Plumbing, Medical Gausses, Elevator, and HVAC Engineering.

OUR STRENGTHS

Quality Control

Developed & implemented a new Quality Control regime to assess customer service representative employee effectiveness, reducing service cancellation by 8% & improving customer satisfaction rating by 15%.

Management

Update training documents & implemented a new training strategy, cutting training expenses by 30% per recruit.

Attention to Detail

Maintained an ‘A’ rating with the BBB & a 4-star rating on Yelp by creating an online search-and-response process to handle customer complaints.

Project Execution

Led effort to outsource simpler customer service duties to workers all over Pakistan labor expenses by 23%. Creativity: Designed & conducted client surveys in order to obtain information about potential customers & quantity reasons for service cancellations.